Support access
When Forest support needs access to help, that access is limited, purposeful, and recorded.
Last updated June 1, 2026
Sometimes resolving an issue requires someone on the Forest side to look at your account. When that happens, support access is scoped to the task and recorded, not granted as a standing door into your data.
Why this is handled carefully
The easiest way to help a customer is also the most dangerous: hand support broad, permanent access and let them sort it out. Forest does not work that way. Your assessment data describes your weak points, and access to it should exist only when there is a clear reason and only for as long as that reason lasts.
What to expect
Access is tied to a specific support need, not open-ended.
Support activity is captured in the same record as other account activity.
Access does not change your scores or inputs unless you have asked for that help and can see the result.
Because the Forest Intelligence Service is deterministic and explainable, anything touched during support remains traceable. If an input changes, you can see what changed and what it did to your scores.
If you are ever unsure why support needed access or what was done, the activity record is the place to confirm it. Ask to see it.
Support access is constrained by the same boundaries as everyone else. See Tenant isolation for the separation that holds even during support, and Audit logging for the record of what was accessed.